IT Manager

IT Ops · Kanata, Ontario
Department IT Ops
Employment Type Full-Time
Minimum Experience Experienced

Martello is looking for an IT Manager to join the team based out of our Kanata North Office. The successful candidate will be passionate about providing great support to our clients and internal stakeholders, as well as taking ownership of driving improvements to our current IT infrastructure, including internal and external facing challenges across multiple geographies. This role is critical to the future of the company and will play a big part in moving the business forward in helping to plan and proactively improve our tools and offerings.


You’re a great fit if you:

  • Thrive in a fast-paced environment with multiple priorities and deadlines.
  • Can see the big picture and act proactively with a solution-focused mindset.
  • Take initiative in the absence of clear direction.
  • Build internal and external relationships effectively.
  • Act and communicate effectively, with appropriate professional judgment and tact.
  • Eger to work onsite in the Kanata office 5 days per week


 Your core responsibilities will include:

  • Responding to desktop IT support tickets (O365, network issues, system access, software installation, etc.).
  • Manage and mentor IT support staff including co-op students
  • Managing day-to-day operations of internal IT Support team (desktop support).
  • Supporting CIO in implementation of IT Roadmap.
  • Ensures all software licenses and inventories of hardware are up to date.
  • Support CIO in creating and managing the IT budget.
  • Suggesting improvements to security, privacy, and operations.
  • Overseeing network design, management, and performance.
  • Ensuring on-site hardware operates optimally and responds to unplanned outages promptly.
  • Managing relationships with key technology partners and vendors.
  • Staying up to date with new technologies and industry developments.
  • Ensuring that IT and Security Policies are enforced.
  • Keep system and network documentation up to date.
  • Other ad-hoc projects and tasks.


To be successful in this role it would be great if you:

  • Posses a degree/diploma or equivalent in IT systems operations or related fields.
  • Demonstrate progressive experience working in the IT Industry with a focus on end-user support.
  • Demonstrate an ability to lead and manage a small IT support team.
  • Demonstrate experience in Active Directory Administration
  • Are a self-starter who can work with minimal supervision.
  • Have an empathetic personality.
  • Have proven customer service skills.
  • Have superior time management and organizational skills.
  • Show the ability to work both independently and in a team environment.
  • Think on your feet and outside the box.
  • Can utilize developed troubleshooting skills.
  • Can work in a constantly changing and fast-paced environment.
  • Can learn new concepts quickly and share this knowledge with others.
  • Possess exceptional written and verbal communication skills.
  • Are fluent in English, spoken, and written



Required Technical Skills and Experience include:

  • Windows 10
  • Windows Server
  • Office 365 (including Security & Compliance)
  • Virtualization (VMWare or Hyper V)
  • Active Directory/Azure Active Directory
  • Exchange
  • Networking
  • Hardware Support (desktop, server, network)
  • Scripting languages: PowerShell, BASH, etc.
  • Endpoint, Systems, and Network security


Nice-to-Have include:

  • Linux/Ubuntu
  • JIRA
  • Microsoft MEM/InTune
  • Microsoft SharePoint site design and administration
  • Azure
  • Bitdefender
  • Ability to communicate in French

What we offer:

  • Challenging position in a rapidly evolving industry.
  • Competitive salary and benefits with excellent growth and development opportunities.
  • Employer provided health insurance that starts on your first day of employment.
  • Martello stock option grants.
  • Generous vacation policy + paid time off for volunteering (2 days) + paid personal days (10).
  • Professional development with free access to thousands of training courses offered through “Martello Udemy for Business”.


About Martello Technologies

Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe, and the United States. We provide digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software, and IT analytics software. 

Martello offers a positive, diverse, and supportive culture. We welcome individuals who are curious, inventive, and want to work with people who are smart, humble, hardworking, and, above all, collaborative. Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility to employment for all. We are proud to operate as an equal opportunity employer. 

Thank You

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  • Location
    Kanata, Ontario
  • Department
    IT Ops
  • Employment Type
  • Minimum Experience